Contact Us
Phone +62-21-2277-5340

Whatsapp +62-811-921-2699

Email support@matatacorp.com
Frequently Asked Questions
How is Tandamata different from other online shops?
Our products are carefully selected by our discerning curators and the sellers joined us by invitation. You do not have to wade through a thousand of products to find something suitable for your gift.

Buying from Tandamata
How do I buy an item from Tandamata?
Step 1: Add an item to your bag as you browse. You can access your shopping bag anytime by clicking the bag icon at the bottom right hand corner of your screen.

Step 2: Review your bag and modify the content if needed, e.g, remove an item or adjust the quantity. When you’re ready to check out, just click the Delivery button to tell us where to deliver your shopping. Otherwise, click the back button to continue shopping.

Step 3: Enter delivery details as prompted and press Submit

Step 4: Select the payment method as prompted

Step 5: You will receive an email confirmation regarding your order

What is Tandamata’s cancellation policy?
We do not accept returns at this time. If your item arrives defective, please contact us within 3 days at (021) 2277 – 5254 and we will arrange for a replacement.

I just want to buy something. Do I really need to create an account?
Yes please. We need to be able to contact you in the rare event that there is a problem with your order.

When will my order be processed?
We operate during normal business hours, Monday to Friday from 9am to 5pm. Orders coming in during this time will be processed immediately, while orders placed outside of business hours will be processed on the next working day.

Your Profile
How to create an account with Tandamata?
Just fill in your email and a password of your choice. The email will be your user name.

How do I change my password?
Click on the You icon at the bottom of the screen and select Profile. Don’t forget to save your changes when you’re done.

How do I change my details, e.g. address, phone number, email?
Click on the You icon at the bottom of the screen and select Profile. Don’t forget to save your changes when you’re done.

P.S. If you change your email, you will also have changed your user id. Please use the new email the next time you log in.

How do I reset my password?
Click on the Forgot Password line on the login page and you will be guided through the steps to reset your password.

Payment
What payment methods can I use?
We accept Credit Card (Visa and MasterCard), Bank Transfer, and Doku Wallet.
Please follow the instruction on the app to complete your payment.

How many hours do I have to complete a payment?
You need to complete payment no later than 1 x 18 hours.

Can I do a bank transfer from an overseas bank?
We do not accept bank transfers from an overseas bank at this moment.

What payment method do you recommend?
We recommend you use a credit card, as it is the fastest and most secure form of payment. All your information is encrypted and we do not store your card number in our server.

Can I do a Cash-on-Delivery payment?
We do not do COD at this point as we focus on gifts. We think it’s safe to assume that you wouldn’t ask your gift’s recipient to pay for it.

Delivery
How soon can you deliver?
It takes 3 business days, assuming the product is in stock. Some items are made to order and if so, it will be noted on the product details. We strive to deliver the product on the day you specify.

I need to deliver my items very quickly. Can you help?
We can certainly try. It will depend on the product availability and how soon you need it. Give us a call at (021) 2277 – 5340 during our business hours and we will try to assist you if we can.

I cannot select a regular delivery. Why am I forced to choose Special Handling?
Some items like cakes, flowers, and other fragile products cannot be delivered on a regular motorcycle. They need to be be delivered within the shortest time possible in a car to make sure that they arrive in a good condition.

Will you definitely deliver on the specified date?
Yes, but things beyond our control do happen. To help us deliver on time, please tell us the recipient’s phone number for our courier’s use.

Where do you deliver?
At this point, we only deliver to recipients in Jakarta. We are looking to expand in the future and we’ll keep you updated.

Order monitoring

Is my order confirmed yet?
We will send you an email confirmation after you place an order. If you cannot find it, check your Junk/Spam folder.

What is my order status? How will I know if it is delivered?
You can check your order status via the Bag icon, then click on the Order History tab. Your past orders and their status will be displayed here.

Others
Who do I call to leave a feedback?
First of all, YAY! We’d love to hear about your experience with Tandamata. Drop us an email at support@matatacorp.com, or call us at (021) 2277 – 5340.

Is your question still unanswered? Drop us an email here.

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